What this cookie policy covers
This page explains how Holyspin uses cookies and similar small files when you visit our site from Canada. We wrote it in plain words so you can see what is stored on your device and why. It applies to every page you open with us, on a computer, a tablet or a phone.
A cookie is a tiny text file that your browser keeps. It lets a site remember a choice you made, such as your language or whether you are signed in. Some cookies are needed for the site to work, and others are optional. We describe both kinds below so that you can decide what to accept.
This Holyspin cookie policy is read together with our privacy policy and our terms. Those pages are linked in the footer of every page. If anything here is unclear, our live chat team can explain it in plain language.
The kinds of cookies we use
We group our cookies by purpose. Essential cookies keep the site running, for example by holding your session while you move between pages. Without them, basic features such as signing in would not work, so these cannot be switched off in our settings.
Preference cookies remember small choices, like the language you picked or whether you closed a notice. They save you from repeating the same step on every visit. Analytics cookies help us see which pages are used and where visitors get stuck, so that we can fix problems and improve the layout.
Marketing cookies are used only when you allow them. They help us show offers that match what you looked at and measure whether a promotion reached the right people. If you decline them, you still see the same site, just with less personal tailoring.
Cookies at a glance
| Type | Purpose | Can you refuse it? |
|---|---|---|
| Essential | Keeps your session and basic site functions working | No, the site needs it |
| Preference | Remembers language and display choices | Yes |
| Analytics | Shows us how pages are used so we can improve them | Yes |
| Marketing | Measures promotions and tailors offers | Yes |
Cookies and your account
When you create an account, we may ask you to complete identity checks, often called KYC. Some cookies help us keep that process secure by recognising your session while you upload documents. They are used to protect your account and not to follow you around other websites.
If you contact us through live chat, a small session file lets the conversation continue when you move between pages. It also helps our team see the context of your question. Once the chat ends, that session file expires.
We treat information from cookies with care. We do not sell it, and we keep it only as long as it is needed for the purpose described on this page. Cookies that carry personal details are protected and never shown in plain form.
How to manage your cookie choices
Use our banner
When you first arrive, a banner lets you accept all cookies, refuse the optional ones or pick by category. You can reopen it later to change your mind.
Adjust your browser
Every major browser lets you block or delete cookies. Look for the privacy or security section of its settings, then choose what to allow for this site.
Clear what is stored
You can delete existing cookies at any time. After clearing them, you may need to sign in again and reselect preferences such as language.
Third-party cookies and changes to this policy
Some features on our pages are provided by outside services, such as analytics tools or embedded content. These services may set their own cookies, which follow their own rules. We choose partners with care and limit what they can collect on our pages.
We may update this cookie policy when our site or the law changes. The latest version is always the one on this page, and we adjust the wording so that it stays accurate. If a change affects how we use optional cookies, we will ask for your choice again.
For safer play, remember that tools for setting limits and taking breaks are described on our responsible gambling page. Cookies never affect those tools, and they work the same whatever you choose here.
Cookie questions
Do you use cookies on every page?
Yes, at least the essential ones. They keep your session working as you move around the site. Optional cookies are used only if you allow them.
Can I refuse cookies and still play?
You can refuse the optional categories and still use the site. Refusing essential cookies is not possible through our settings, because the site would not function without them.
How do I delete cookies already stored?
Open your browser settings, find the privacy section and clear cookies for our site. You may need to sign in again afterwards.
Who can I ask about this policy?
Our live chat team can answer questions about cookies and how your information is handled. Our privacy policy page gives more detail on data use.
