Who these terms apply to
These terms set out the rules for using Holyspin in Canada. By creating an account or playing with us, you agree to follow them. Please read them in full before you register, deposit or play.
You must be at least 19 years old to open an account. We may ask you to confirm your age and identity through KYC checks before we process certain requests. If you cannot meet these conditions, please do not register.
Our Holyspin terms of use apply to every part of the site, including the lobby, slots, live tables and the mobile casino. Where a specific promotion carries its own conditions, those conditions are shown beside the offer and apply together with this page.
Your account and verification
You may hold one account only. Details you give us must be true, complete and kept up to date. You are responsible for keeping your login details private and for all activity under your account.
We carry out KYC verification so that we know who we are paying and can protect the account holder. We may ask for proof of identity, address or payment ownership. Until a check is complete, we may hold a withdrawal or limit certain features of the account.
If you suspect that someone else has used your account, tell us straight away through live chat. Prompt reports help us secure the account and limit any harm.
Deposits, withdrawals and fair play
Deposits and withdrawals are made in Canadian dollars, written as CAD. You may only use payment methods that are registered in your own name. Withdrawals are normally returned to the method used for the deposit, subject to the verification steps described above.
You agree to play fairly. Using bots, exploiting errors, colluding with other players or opening duplicate accounts is not allowed. If we find such activity, we may void winnings, close the account and refuse further service.
Game rules, minimum and maximum stakes, and features can differ from one title to another. Each game shows its own rules inside the game window, and those rules decide the result of any round.
Quick reference
| Topic | What it means for you |
|---|---|
| Minimum age | You must be 19 or older to play. |
| Accounts | One account per person, with accurate details. |
| Verification | KYC checks may be required before a withdrawal. |
| Support | Reach us through live chat for account questions. |
| Bonuses | Each offer shows its own conditions beside it. |
Bonuses and promotions
Bonus offers, including welcome bonus packages and free spins, are subject to their own conditions. These can cover eligible games, time limits and wagering requirements. Read the terms shown on the offer before you accept it.
We may change, pause or withdraw a promotion where the rules need it, and we will show the current conditions on the promotions page. Abuse of a bonus, such as placing risk-free bets across opposing outcomes, can lead to the bonus and related winnings being removed.
A bonus is never required to play. You can choose to decline an offer, and our support team can explain how an offer works if anything is unclear.
Responsible play, changes and contact
We give you tools to stay in control, including deposit limits, time-outs and self-exclusion. You can use them at any time, and we encourage you to review your limits regularly.
We may update these terms from time to time, for example to reflect new features or legal requirements. The date of the latest version applies, and continued use of the site after a change means you accept the updated terms.
If you have a question about this page, our help team is available through live chat. We also publish answers to common questions in our FAQ, which sits alongside these terms.
Questions about these terms
Who can accept these terms?
Only adults aged 19 or older who live in Canada and are legally allowed to gamble can accept them and open an account with us.
Why might we ask for identity documents?
We use KYC checks to confirm who you are and to protect your account. We may ask for documents before approving a withdrawal.
Can the terms change after I register?
Yes. We may update them, and the current version is always the one shown on this page. Using the site after a change means you accept it.
Where do I get help with a terms question?
Contact our team through live chat. We can explain how a rule applies to your account.
