Who we are and why this policy exists
This page explains how Holyspin collects, uses and protects personal data from players in Canada. We wrote it in plain words so that you can see what happens to your information from the moment you register. Please read it before you create an account or make a deposit.
We treat the Holyspin privacy policy as a promise to you, not as a formality. We only ask for data that we need to run your account, keep it secure and meet our legal duties. If something here is unclear, our support team can explain it through live chat.
You must be 19 or older to use our site. We cannot open an account for anyone younger, and we remove any data we learn belongs to an underage person.
What information we collect
We collect the details you give us when you register, such as your name, date of birth, email address and postal address. We also record how you use the site, including the pages you open and the games you play. This helps us fix faults and understand what works for players.
When you make a deposit or request a withdrawal, we handle payment details needed to complete that transaction. We never ask you to share a password with our staff. Technical data such as your device type, browser and approximate location is also logged for security and for showing you the right content for Canada.
Data at a glance
| Type of data | Why we use it |
|---|---|
| Identity details | To open your account and confirm you are of legal age |
| Contact details | To send account notices and answer your questions |
| Payment details | To process deposits and withdrawals safely |
| Device and usage data | To protect the site and improve how it works |
How we use your data
We use your information to run your account, to process payments and to answer the questions you send us. We also use it to detect fraud, to prevent abuse and to follow the rules that apply to online gaming operators. Every use has a clear purpose that we can explain.
Where the law requires it, we verify your identity through a KYC check before a withdrawal is approved. This protects you and us from fraud and from account misuse. We ask for documents only when they are truly needed, and we keep them under strict access limits.
If you choose to receive offers, we may email you about promotions. You can switch these messages off at any time from your account settings or by contacting us. Turning them off never affects your ability to play.
Sharing, storage and security
Some of our work is done by trusted partners, such as payment processors and security specialists. They may handle your data on our behalf, but only to deliver the service we asked for. We expect them to protect it as carefully as we do.
We keep your information only as long as we need it for the purposes described here or as the law demands. After that, we delete it or anonymise it so it can no longer point to you. Our operations are connected to a Curaçao licence, and we handle records in line with the duties that come with it.
We protect data with access controls, encrypted connections and regular reviews of how our systems work. No online service can promise absolute safety, so we also urge you to choose a strong password and keep it private.
Your rights and choices
Ask to see your data
You can request a copy of the personal information we hold about you. Contact our support team and we will guide you through the short identity check required.
Correct or update details
If your information changes or is wrong, tell us or edit it in your account. Accurate records keep your payments and verification running smoothly.
Close your account
You may ask us to close your account and delete data that we are not required to keep. Some records must stay for legal reasons, and we will tell you which ones.
Cookies and contact
Our site uses cookies to remember your settings and to understand how pages are used. You can control them in your browser, though some features may then work less well. Our cookie policy page describes each type in more detail.
If you have a question about this policy or about your data, reach us through live chat. We read every message and aim to give a clear answer. We may update this page from time to time, and the latest version is always the one shown here.
Gambling should stay a form of entertainment. If it stops being fun, our responsible gambling page lists the tools and organisations that can help you.
Privacy questions
Do you share my data with other companies?
We share it only with service providers who help us run the site, such as payment and security partners. They may use it only for the task we give them.
Can I ask you to delete my information?
Yes. Contact our support team through live chat and we will review your request. Some records must be kept for legal reasons, and we will explain which ones.
Why do you ask for identity documents?
We run a KYC check to confirm your age and identity before certain actions such as withdrawals. This protects your account and helps prevent fraud.
How do I stop marketing emails?
Change your preferences in your account settings or tell our support team. Stopping emails never limits your access to games.
